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These are a few of the notes we have received from happy customers.

I bought a Gaggia Titanium from your company which I have been thrilled with. It produces fabulous coffee time and time again. Just looked digital readout of the coffee’s served counter and had no idea how much we drink as a family.
I would like to say a very big thank-you to you for your excellent service. I buy a lot on the internet and without doubt your customer service and after sales care have been exceptional. You are a credit to internet based companies, who so often get bad press by high street retailers. Long may you prosper. I will continue to recommend you to my friends and family.

Thank you...received FAB coffee machine safe and sound!!!For husbands Christmas pressie!! IRELAND

...Just a note to say we received the coffee machine .Fantastic service ..Thank you very much :it looks so cool in the kitchen ..and the coffee?? well thats the best.. UK

..Let me also take this opportunity to say how efficient I have found your company and what a pleasure to do business with. Before I moved to
Spain, I was MD of a company in the
UK with online retail sales of over 200 million Euro a year. Believe me, there are things we could have learned from Bella-Italia's operation: your customer service is superb - the perfect example of how e-commerce should be administered. Spain



I received the machine today. Just had a look at it and it looks fantastic. Today I will buy coffebeans and try it out tonight. From what I heard it will take a few cups before you get the hang of it.

BR and thanks for your help. Sweden


Dear friends,

I would like to express many thanks for your excellent service.
I received the ice cream machine and it is working very well.

I hope i can buy other items in the future. Portugal


Just to let you know, the pasta machine is fanastic. Makes beautiful pasta. We have been trying a different type every week and the more people hear about it, the bigger dinner parties are getting.
thank you once again - UK

Thanks again.Wow! 2 days and 22 hours from Italia to London.
Amazing. I can't wait to take home the machine
and start making beautiful coffee - UK

.... recieved my coffee machiene ( la pavoni europicolla-the pride of my kitchen )
and i havn't stop using it, thanks for a really quick delivery
i have no problem at all recormending La Gondola to my friends ...... - UK

...........Good luck with your business and once again thank you for being honest and for the courtesy of your apology - UK

....machine arrived on friday thank you very much i will suggest your site to anyone who wants a good espresso machine. - GREECE

Many thanks for your credit to my Visa account. Much appreciated.
Regards, Philip Jones
- UK

...... thank you for your help. The watches arrived last week.
The girls like them very much... so all is well with the world. - USA

The part arrived this morning and I have already used it.
Thank you for your help and obviously I will use Bella Italia again. - UK

The machine arrived today (Christmas Eve) via London and Sydney just 5
days 14 hours after I faxed you the order. New power plug fitted and first
batch made in less than an hour. First batch eaten in less than 5 minutes.
Thanks for the great service! Hope you have a wonderful Christmas and New Year.
Robert Hall

........ I couldn't recommend you highly
enough to others and I do hope to do business with you again, as it truly
was a pleasure! Of course this level of service should be the norm, but it
so frequently is not. I can only hope that other companies follow your lead
in the future...

Dear Madam, Sirs,
The machine arrived today at lunchtime.
Fantastic fast delivery!!
Thank you and have a nice Christmas
Frans Jooren Holland

Dear Carlo,
The goods arrived today and everything is in order!
Thank you very much for the excellent service and wish you Merry Christmas
and a Happy New Year!
Kind regards

I don't normally send notes about service when buying goods but I have been so impressed with your level of customer service that I have to send my thanks. I had reservations about buying an item outside the UK but the La Pavoni espresso coffee machine was such a good price I had to try. Ordered on Wednesday delivered to me on Friday this can only be "Amazing Service". The best bit is that I can now enjoy beautiful flavoured hot coffee at home, brilliant.
Many thanks.

We are very pleased with the machine and the resulting coffees.
Thanks for the prompt and attentive service
Alan Williams

Ground Coffee Kit arrived today.
What marvellous service.
I will recommend you to all my friends!
Thank you

Just to let you know the machines arrived last Friday. They are beautiful!
Thanks for your excellent service.

Just to let you know that the pasta machine arrived 2 days after dispatch - sooner than I could get anything delivered from my nearest town. .....
I am very impressed by your most efficient service and would like to express my thanks.
I am sure this is not the last time I shall be making purchases from you.
Janet - UK

I wanted to write to thank you for the excellent customer service in relation to my order. I was a little apprehensive at first about ordering an espresso machine from overseas, but it was one of my best experiences with online ordering. With lower shipping prices than many domestic companies, it was only 26 hours in transit from Italy to the USA! In addition to having the best selection and prices I could find on the web, the numerous follow-up emails and overall service were just excellent. I will certainly recommend you to anyone I know looking for espresso equipment in the future. Thanks again for the great service,
Jeremiah Jeffress-California - USA

Carlo, I received my X1 on Thursday. If the machine proves to be as good as the customer service I received from Carlo I will be extremely happy with it.
Michael Doyle-Dublin

Hi Carlo, We just received the gasket set, and the espresso maker is now back to its full best! Thankyou VERY much for the fantastic service, both initially and after sales. Your efforts really ARE a great example of how to run an internet business. You certainly have our recommendation AND future patronage! Cheers,
Rob & Nina - NEW ZEALAND

Hi Carlo, Actually, I bought the Pavoni as a gift to my brother and his family. Not only did it arrive safely, but he and his wife have already tested it out and told me how much they are enjoying it. No bitterness in the coffee! Thanks again for all your help. I'll have to say, you have provided the best customer service! Please stay in business!
Irene - USA

Carlo, We just finished our first cup from our new pavoni....extrordinary! I also wanted to tell you I don't but too much on the internet because I like to invest in my community, but your prices were so good, I couldn't resist. I also felt that because the machine is Italian, it was nice to do business directly with you. Everyone was very helpful, promptly answering e-mail questions and concerns I had. You also sent me helpful tips on making the perfect espresso and even phoned after I placed the order to confirm it was correct. I wish you well,
Mike Mahoney - USA

I received the machine today. Wonderful machine and efficiently handled by you. Thank you for your help! Best regards.
Nicholas Cook
Mr Carlo Perini, I cannot wait to get home and make some expresso. If you smell wonderful coffee brewing you will know where it is coming from - Singapore!. Thank you...

Carlo, Thank you so much for your prompt reply. Again, it's a pleasure to to business with you and your firm.
Teresa - USA

Thank you. I look forward to a delicious cappuccino very soon...
January - USA

The machine arrived two days ago. It works beautifully. Thank you again.
Dear Mr. Carlo Perini: I have today received the package in EXCELLENT CONDITION!!! You are great... Thank you so much for everything you have done to help get this to me. I really appreciated your fantastic, professional service. BRAVO!!!! Sincerely,

....the machine came last week and it works just great!!!
Thank you very much for the prompt and great service!!

..I want to thank you for being so helpful during it's disappearance and keeping me informed of the progress in finding it. I will certainly recommend your company to friends.
Thank you
I will study how to make good espresso with this beautiful machine. I'm very happy to be able to have authentic espresso & cappccino everyday !
Thank you for giving me a  good chance and good service.   Truly yours.
Hideki Yano
My coffee machine arrived yesterday, as promised. (just in time for my Birthday!) Congratulations on an excellent service and thank you! Grazie Mille!!
Hello Carlo, I received the La Pavoni machine yesterday and made my first espresso today. It was delicious. Thank you for the great customer service.
Alex - USA

Dear Sir, I've received the machines, and it's more beautiful than what I expected. Thank you very much and I hope we could do business again in the future. Sincerely

Ciao Carlo!!! It was nice doing business with you.

The machine arrived this morning around 10am. Impressive service! I'm now having fun, coffee everywhere! Thank you
Roger - UK

I want to commend your company for excellent customer service. I have never been more impressed. I appreciate how you kept me up to date on the status of my order, when it would be shipped and when I could expect it to arrive. It made it so much easier for me to actually surprise the person I had purchased the piece of art for. A lot of companies who deal with online and mail order services could learn alot from the way you do business.
G. Hollibaugh
"I just wanted to let you know that the my order arrived safely. It's fantastic! Thank you for the prompt, efficient service."

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