These are a few
of the notes we have received from happy customers.
I bought a Gaggia Titanium
from your company which I have been thrilled with. It produces
fabulous coffee time and time again. Just looked digital readout
of the coffee’s served counter and had no idea how much
we drink as a family.
I would like to say a very big thank-you to you for your excellent
service. I buy a lot on the internet and without doubt your
customer service and after sales care have been exceptional.
You are a credit to internet based companies, who so often get
bad press by high street retailers. Long may you prosper. I
will continue to recommend you to my friends and family.
Thank you...received FAB coffee machine safe and sound!!!For
husbands Christmas pressie!!
...Just a note to say we received the coffee machine .Fantastic
service ..Thank you very much :it looks so cool in the kitchen
..and the coffee?? well thats the best..
..Let me also take this opportunity to say how efficient I
have found your company and what a pleasure to do business with.
Before I moved to
Spain, I was MD of a company in the
UK with online retail sales of over 200 million Euro a year.
Believe me, there are things we could have learned from Bella-Italia's
operation: your customer service is superb - the perfect example
of how e-commerce should be administered.
I received the machine today. Just had a look at it and it
looks fantastic. Today I will buy coffebeans and try it out
tonight. From what I heard it will take a few cups before you
get the hang of it.
BR and thanks for your help.
I would like to express many thanks for your excellent service.
I received the ice cream machine and it is working very well.
I hope i can buy other items in the future.
Just to let you know, the pasta machine is fanastic. Makes
beautiful pasta. We have been trying a different type every
week and the more people hear about it, the bigger dinner parties
thank you once again
Thanks again.Wow! 2 days and 22 hours from Italia to London.
Amazing. I can't wait to take home the machine
and start making beautiful coffee
.... recieved my coffee machiene ( la pavoni europicolla-the
pride of my kitchen )
and i havn't stop using it, thanks for a really quick delivery
i have no problem at all recormending La Gondola to my friends
...........Good luck with your business and once again thank
you for being honest and for the courtesy of your apology
....machine arrived on friday thank you very much i will suggest
your site to anyone who wants a good espresso machine.
email@example.com - GREECE
Many thanks for your credit to my Visa account. Much appreciated.
Regards, Philip Jones
firstname.lastname@example.org - UK
...... thank you for your help. The watches arrived last week.
The girls like them very much... so all is well with the world.
email@example.com - USA
part arrived this morning and I have already used it.
Thank you for your help and obviously I will use Bella Italia
The machine arrived today (Christmas Eve) via London and Sydney
days 14 hours after I faxed you the order. New power plug fitted
batch made in less than an hour. First batch eaten in less than
Thanks for the great service! Hope you have a wonderful Christmas
and New Year.
Robert Hall firstname.lastname@example.org
I couldn't recommend you highly
enough to others and I do hope to do business with you again,
as it truly
was a pleasure! Of course this level of service should be the
norm, but it
so frequently is not. I can only hope that other companies follow
in the future...
The machine arrived today at lunchtime.
Fantastic fast delivery!!
Thank you and have a nice Christmas
Frans Jooren Holland FJJOOREN@cs.com
The goods arrived today and everything is in order!
Thank you very much for the excellent service and wish you Merry
and a Happy New Year!
I don't normally
send notes about service when buying goods but I have been so
impressed with your level of customer service that I have to send
my thanks. I had reservations about buying an item outside the
UK but the La Pavoni espresso coffee machine was such a good price
I had to try. Ordered on Wednesday delivered to me on Friday this
can only be "Amazing Service". The best bit is that
I can now enjoy beautiful flavoured hot coffee at home, brilliant.
We are very
pleased with the machine and the resulting coffees.
Thanks for the prompt and attentive service
Alan Williams email@example.com
Kit arrived today.
What marvellous service.
I will recommend you to all my friends!
Just to let
you know the machines arrived last Friday. They are beautiful!
Thanks for your excellent service. firstname.lastname@example.org
Just to let
you know that the pasta machine arrived 2 days after dispatch
- sooner than I could get anything delivered from my nearest town.
I am very impressed by your most efficient service and would like
to express my thanks.
sure this is not the last time I shall be making purchases from
I wanted to
write to thank you for the excellent customer service in relation
to my order. I was a little apprehensive at first about ordering
an espresso machine from overseas, but it was one of my best experiences
with online ordering. With lower shipping prices than many domestic
companies, it was only 26 hours in transit from Italy to the USA!
In addition to having the best selection and prices I could find
on the web, the numerous follow-up emails and overall service
were just excellent. I will certainly recommend you to anyone
I know looking for espresso equipment in the future. Thanks again
for the great service,
Jeremiah Jeffress-California email@example.com
received my X1 on Thursday. If the machine proves to be as good
as the customer service I received from Carlo I will be extremely
happy with it.
Michael Doyle-Dublin firstname.lastname@example.org
We just received the gasket set, and the espresso maker is now
back to its full best! Thankyou VERY much for the fantastic service,
both initially and after sales. Your efforts really ARE a great
example of how to run an internet business. You certainly have
our recommendation AND future patronage! Cheers,
Rob & Nina email@example.com
- NEW ZEALAND
Actually, I bought the Pavoni as a gift to my brother and his
family. Not only did it arrive safely, but he and his wife have
already tested it out and told me how much they are enjoying it.
No bitterness in the coffee! Thanks again for all your help. I'll
have to say, you have provided the best customer service! Please
stay in business!
just finished our first cup from our new pavoni....extrordinary!
I also wanted to tell you I don't but too much on the internet
because I like to invest in my community, but your prices were
so good, I couldn't resist. I also felt that because the machine
is Italian, it was nice to do business directly with you. Everyone
was very helpful, promptly answering e-mail questions and concerns
I had. You also sent me helpful tips on making the perfect espresso
and even phoned after I placed the order to confirm it was correct.
I wish you well,
Mike Mahoney Mikemahon@aol.com
the machine today. Wonderful machine and efficiently handled by
you. Thank you for your help! Best regards.
Nicholas Cook Nick.Cook@TETRAPAK.com
Mr Carlo Perini, I cannot wait to get home and make some expresso.
If you smell wonderful coffee brewing you will know where it is
coming from - Singapore!. Thank you...
you so much for your prompt reply. Again, it's a pleasure
to to business with you and your firm.
Teresa firstname.lastname@example.org - USA
I look forward to a delicious cappuccino very soon...
machine arrived two days ago. It works beautifully. Thank you
Mr. Carlo Perini: I have today received the package in EXCELLENT
CONDITION!!! You are great... Thank you so much for everything
you have done to help get this to me. I really appreciated your
fantastic, professional service. BRAVO!!!! Sincerely,
machine came last week and it works just great!!!
Thank you very much for the prompt and great service!!
want to thank you for being so helpful during it's disappearance
and keeping me informed of the progress in finding it. I will
certainly recommend your company to friends.
will study how to make good espresso with this beautiful machine.
I'm very happy to be able to have authentic espresso &
cappccino everyday !
Thank you for giving me a good chance and good service.
Hideki Yano email@example.com
machine arrived yesterday, as promised. (just in time for my Birthday!)
Congratulations on an excellent service and thank you! Grazie
I received the La Pavoni machine yesterday and made my first espresso
today. It was delicious. Thank you for the great customer service.
Alex firstname.lastname@example.org - USA
I've received the machines, and it's more beautiful than what
I expected. Thank you very much and I hope we could do business
again in the future. Sincerely
It was nice doing business with you.
arrived this morning around 10am. Impressive service! I'm now
having fun, coffee everywhere! Thank you
I want to
commend your company for excellent customer service. I have never
been more impressed. I appreciate how you kept me up to date on
the status of my order, when it would be shipped and when I could
expect it to arrive. It made it so much easier for me to actually
surprise the person I had purchased the piece of art for. A lot
of companies who deal with online and mail order services could
learn alot from the way you do business.
G. Hollibaugh email@example.com
just wanted to let you know that the my order arrived safely.
It's fantastic! Thank you for the prompt, efficient service."
- NEW ZEALAND